• Upon delivery a signature will be required.
• We currently offer free delivery within a 30 mile radius of PR4 3BH. We are currently unable to offer timed calls.
• All large items will be delivered by our two – man delivery team.
• If you need to cancel or re-arrange an existing delivery date please contact the store giving at least 24 hours notice.
• If required the delivery team can unbox and dispose of the packaging from your new appliance. Fees apply.
• All appliances MUST be inspected for any damages within 48 hours of delivery. After this time Salisbury’s Gas & Electrical Ltd cannot be held responsible for any damages found.
• Salisbury’s Gas & Electrical Ltd cannot be held liable for any damage to flooring, this is why we recommend you protect any floorings the delivery team may use during delivery. If however we cause any other damage to your property please advise the store within 24 hours of delivery, providing photographs of the damage caused.
• Although we don’t like too, occasionally deliveries may be cancelled at late notice (due to stock shortage, manufacturing delays or delivery vehicle breakdowns). Which is why we strongly advise all customers not to book fitters until they have received the goods, as no claims will be accepted. We shall not be liable for any losses, costs, damages, charges and expenses caused by any delay in delivering goods.
• We require notice of any parking restrictions that may be in place.
• A charge may be applied if we are unable to complete delivery of your item for any of the following reasons:
  • You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in a failed delivery.
  • You refuse delivery upon arrival of our delivery vehicle.
  • There is nobody at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of your delivery.
• We will only deliver to ground floor properties (unless a lift is available) this can include a maximum of 4 steps. Certain products may be delivered up or down a flight of stairs at an additional cost.
• We do not allow customers under any circumstances to assist the delivery team.
• Once the delivery has been accepted at the delivery address you have a duty of care for the goods. In the event that you or a third party transport the goods from the delivery address to another location we cannot be held liable.
• If you would like to collect your new appliance please contact your local store who can make relevant arrangements.

Installation:

• – The Salisbury’s install team will replace like for like, and by this we mean the same type of appliance in the same position, using the same connections (plumbing and electrical).
• – It is the responsibility of the customer to ensure all appliances will fit, have the right power supplies available and the relevant ventilation and clearances required.
• – As part of the install service we will:

• • Unpack your new product, remove and dispose of the packaging.
  • Remove the plinths and panel doors of the old appliance.
  • Connect the new appliance to existing pipe work or electrical supply.
  • Level the appliance and fit in space.
  • Fit the existing panel door to the new appliance.
  • Remove the old appliance. (Chargeable)

• – Before ordering you should ensure:

• • The existing panel door is in a suitable condition to be fitted.
  • Your appliance will fit into the existing housing.
  • There is easy access to the existing pipe work and stop valves are working correctly (Wet appliances)

• – What we do not do:

• • Make any alterations to existing plumbing or electrical connections.
  • Connect the appliance if it puts the fitter or customer at risk.
  • Connect the appliance if it does not meet safety guidelines.
  • Make any alterations to stone worktops.

• – Failed Installations:

• • If an installation fails because the customer did not inform us of any reason why it may not be successful or because the customer did not comply with the terms & conditions stated we reserve the right to make a failed installation charge of half the original installation connection fee. This charge applies per appliance.

• Site Survey:
• If you are unsure whether your new appliance will be suitable we can offer a site survey service priced at £30.00

Cancellations and Returns

You have the right to cancel your order at any time up to 14 working days starting the day after delivery or collection for credit or refund. Please note that you have a duty of care while the goods are in your possession, we will only accept goods unopened, unused, uninstalled and undamaged packaging, if the item is unpack we reserve the rights to charge for loss of resale, the item must be returned by yourself or we will charge for collection.

1. You must notify us of your intention to return the goods within 14 working days from the date of delivery or collection by emailing [email protected] or by phoning 01772 689330.

The following procedure applies:
If the order was placed in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service.
If the order was placed online or over the telephone but collected in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service.

If order online and we deliver, we will be happy to arrange collection of the item but this will be at your expense to cover transportation costs to your area.

For orders placed in-store, an administration/handling fee of 25% of the price of the goods along with the cost of delivery (where applicable) will be charged to you if goods have been ordered and arrived in store or to your home. This pays for restocking. If cancelling when goods have not been ordered then there will be an administration charge of 6%

Statutory Rights

You have the statutory right to cancel your order within 14 days of receipt of your goods. You do not have to give a reason for cancelling, but if you do wish to cancel your order, please notify us by clearly stating your wish to cancel. Once you have notified us of cancellation within 14 days of receipt of the goods, please refer to our returns policy above.